Delivery Information
Delivery Areas Charges & Times
Areas
We will deliver the product to your requested address, specified at the time of ordering, provided that address is within our delivery Areas.
Our current delivery areas are:
- New South Wales
- Victoria
- Queensland
For other delivery areas, please contact us prior to ordering to discuss Delivery options
Please be aware that we are unable to deliver to a PO Box address and require a street address (business or residential) for delivery.
If it is likely that no one will be at the place of delivery to sign for the order and you are happy for the package to be left unattended, please request so in the 'Shipping Address' section during checkout. We do not take responsibility for the safety of your delivery if you choose to have it left unattended.
Delivery Charges
A flat shipping charge of $16.50 including GST per package will be applicable for all deliveries undertaken by us.
Sydney Metropolitan Area
Orders placed through our website before 1:00pm (Sydney time) are dispatched the same day and you should receive them within 1- 2 working days if you are within the Sydney Metropolitan Area. Orders received after this time may not be dispatched until the following working day.
All other areas
Orders placed through our website before 1:00pm (Sydney time) are dispatched the same day and you should receive them within 3-4 working days. Orders received after this time may not be dispatched until the following working day.
Orders are dispatched using our preferred carriers only.
Cancellations
Products may be cancelled at any time before they are dispatched. If the product has already been dispatched then please see below for our returns policy.
Return Policy
All requests to return a product(s) from an order/invoice must be within 14 days of the invoice date. Please notify us through the website, by phone or e-mail of your intention to return your product(s) within this time and we will advise whether it can be returned. Due to the volume of orders and stock we handle, only returns with a RMA (Return Merchandise Authority) number will be accepted for credit or replacement.
We are unable to accept the return of circuit boards or electronic components if the package has been opened. Please make sure that any such items ordered are in accordance with your requirements before ordering.
Electrical items will be accepted for return only if the product is unopened. All electrical items must be fitted by a person qualified to carry out the electrical repairs. Before a faulty electrical item that has been installed will be considered for return, we must be provided with an invoice or a copy of an electrical certificate of compliance from a properly qualified installer detailing the work that has been carried out and listing the parts replaced.
If you are requesting to return because you have ordered the wrong product(s), please return it in perfect, re-saleable condition (including product packaging, instructions etc.). You must not write anything on the product, its packaging or instructions. The customer will need to bare all postage, insurance & courier charges with regard to returning an item.
If you are requesting to return because you claim that the product delivered is faulty, not in accordance with your order or does not agree with the description or quantity of the goods invoiced, then you must advise us within 14 working days of the date of the invoice. If such a claim is proven, then we may rectify any fault, give a replacement product or refund the customer at our absolute discretion. In the event that the goods are required to be returned, we will advise the method of return at our expense.
Replacements will be issued only upon receipt of the product originally sold in stipulated conditions.
Refunds
Refunds will be made, at the absolute discretion of ABCO Appliance Spares, via the same payment method used at the time of making the purchase for authorised returns. Refunds will be processed within 5 working days of receiving the returned Items in good order.